• In rare cases, a translator may miss the job deadline.

  • In this situation, the best approach is to first make contact with the translator through the job's Documents & Messaging tab. To access a job's Documents & Messaging tab, first click on the job in the Manage Jobs area, then click on its Documents & Messaging tab. You can communicate with the translator by typing in the chat box and hitting 'Send'.


  • If a job is late, you also have the option to cancel the job, using the Job Menu. In this situation, your deposit will be refunded and the job will end.


  • If a translator submits completed documents after the job deadline, you can choose whether to accept the documents or to cancel the job.




  • If you choose to cancel the job, the job will be moved to your Job Archive tab, which is located in the Manage Jobs area.

 

If you get stuck, open a support ticket.